More than 50% of products on AJ Madison's site are INCORRECTLY linked from Google to their site – promoting an incorrect customer purchase which works in their favor since now they can charge that 35% restocking fee, which is all profit. This is both morally/professionally wrong and is a horrible strategy to gain and profit.
AJ MADISON UPDATE
For example, although they understand they have incorrect links from Google that direct to the wrong product on their site – they make no attempts to update or revise the correct links while continuing to charge an additional 35% to customers who want the right product. This needs to be addressed and is lousy business practice. We documented all the wrong links and sent to both Z-Line and AJ Madison for proof and got zero response back. I just wish I had bought it ANYWHERE ELSE.ĭO NOT ORDER FROM AJ MADISON! They have nonresponsive customer service and a strategic restocking fee ( 35%) for intentionally profiting off online customers who click on their incorrect links on Google. As an added bonus, they broke the drain pan under the washer! And they dumped the trash, old hoses and dirty hardware in our (full) clothing hamper. Dirt was ground dirt into the carpet in such a way that it will have to be professionally cleaned or replaced. They left dirt and garbage all over the floor. I wish I could post photos here to show you the state they left my apartment in.
AJ MADISON PROFESSIONAL
Call me crazy, but I think that if you sell a machine on with a reversible door on your website, and you sell professional installations, YOU MUST INDICATE THAT THE INSTALLERS ARE UNABLE TO HANDLE ALL ASPECTS OF THE INSTALLATION.Īnd that's not all.
(Washing machines come with a hinge on the left side, but in my tiny space, I need the hinge on the right side.) So now I need to hire ANOTHER installation company (a REAL one) to reverse the door, and it will cost over $300. but they neglected to tell me that the installers would not be able to complete the installation of all the features of the machine, such as the reversible door. They sold me an Electrolux washing machine and installation service.
AJ MADISON PC
Under no circumstances should you buy from AJ Madison! Go to ABT, or Best Buy or PC Richards or Lowe's or ANYWHERE ELSE. I have told everyone who will listen about Caleb and AJ Madison - he is pure gold! See positive reviews Because of Caleb, I purchased the set that day and the delivery, set-up, haul away - everything was done to perfection! I can say, without hesitation, I've never been treated better! My next purchase will be a new dishwasher from Caleb at AJ Madison.
He treated me as if I was the only customer. But more than informed and knowledgeable, he is passionate about the products and providing outstanding service - friendly, warm, thoughtful, patient, kind. He explained the options available and answered my questions - providing answers/suggestions/options I didn't even think of! - he is extraordinarily well-versed in all the products. I went to the new Tysons Corner, VA location and I just can't believe my luck! Caleb Kizelewicz welcomed me at the door as if I was a long-time friend. I had never heard of you previously, but I thought I'd try.
After being frustrated trying to buy a new washer and dryer set from the usual places without success - no responses, no assistance, poor service, no product, bad attitude, etc.
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